QuickBooks software is the best accounting software that has made online banking possible and it also helps in connecting your credit card and bank with it. But it is also infamous for its errors and bugs encountered in it from time to time while installing QuickBooks payroll, downloading online transactions, accessing the company files, updating QuickBooks, etc. but the best thing about QuickBooks is that these errors remove easily by implementing some of the steps. QuickBooks Error Code TD 500 is also related to the issues with the update. Here, in this article, we will discuss the QuickBooks error code TD 500.

Read Also: How to Fix QuickBooks Error Code 15212?

What is QuickBooks Error Code TD 500?

QuickBooks error TD 500 is a unique and uncommon error. This is an online payment error that occurs when you try to process a credit card in QuickBooks. When this error pops up, you will see an error message saying, “There was a problem with your update”. It looks like your update was not completed. Error code reference for support TD 500. We will provide you with the best solutions to get rid of this error and you can make the payment with the credit card again with the normal application working. Firstly, you should know its possible causes.

QuickBooks Error Code TD 500 - Screenshot
QuickBooks Error Code TD 500 – Screenshot

What Leads to QuickBooks Error Code TD 500?

  • In the case of an outdated version of QuickBooks.
  • When you have installed more than one version of QuickBooks.

The Best Troubleshooting Methods for QuickBooks Error Code TD 500.

Method 1: Update All the Version of QuickBooks 

  • At first, you are required to note down the version of QuickBooks and then press the F2 key.
  • After that, terminate QuickBooks and press the F2 key if you have more than one version of QuickBooks.
  • Thereafter, look for the version you are using currently.
  • Then, select the Window Start icon and then proceed to the letter Q.
  • After that, select the down arrow for the QuickBooks folder. This will open all the versions of QuickBooks installed.
  • Now, open each version in order to install QuickBooks and repair the file. Make sure that QuickBooks is updated.
  • After that select the Help tab and Update QuickBooks desktop. Now, make sure that QuickBooks is updated to the latest version.
Update QuickBooks Desktop - Screenshot
Update QuickBooks Desktop – Screenshot

See also: How to Resolve QuickBooks Error Code 15214?

Method 2: Download and Install QuickBooks Repair File

  • First of all, you have to download QuickBooks Repair Tool.
  • While downloading the QuickBooks repair tool, create a new folder in QuickBooks as QBTest.
  • Once the downloading process ends up, you are recommended to unzip the folder. For this, click on the Zip File and then hit the Extract To option.
  • In case, if you have created a new folder in a different location, you need to select the location on the desktop and then select the QBTEST option.
  • Next, hit the OK tab.
  • Then, move back to the new folder and open it.
  • Now, right-click the quickbooks_fix_tdtool and then select the Run as Administrator option.
  • You are needed to follow on-screen instructions.
  • As the process ends up, open the version of QuickBooks that had an error and perform the on-screen steps.
  • And finally, you are recommended to carry out the process of the customer’s payment as usual.
QuickBooks Repair Tools - Screenshot
QuickBooks Repair Tools – Screenshot

Method 3: If You are Using Two Versions of QuickBooks

It is strongly advised that you uninstall the outdated version of QuickBooks if you use both. But in order to uninstall the old version, you must have the current product information like license number, product number, etc. To uninstall the old version of QuickBooks that is no longer in need, follow these steps.

  • First of all, press the Window+R keys together in order to open the Run command.
  • After that type Control Panel in the search field and hit the OK tab.
  • Now, select Program and then Program and Features.
  • After that, search for the old version like QuickBooks 2016, and double-click on it.
  • If you are prompted, click on Yes to allow you permission and then hit the Next tab.
  • Now, you have to download and install the QuickBooks repair file by implementing the steps of method 2.
  • And finally, make your customer’s payment and check if the error is removed.

You might also like: How to Fix QuickBooks Error Code 15217?


Now, you might be able to rectify QuickBooks error code TD 500 after reading this article as we have mentioned all the possible ways to troubleshoot this error. However, if you have any queries regarding this error QuickBooks error code TD 500, you can reach out to us by filling out the form given on our website.

Read More Topics:

Fix QuickBooks Error Code 15221

How to Resolve QuickBooks Error Code 15224?

Steps to Fix QuickBooks Error Code 15226