Troubleshooting Steps to Resolve QuickBooks Error Code 3371

Some QuickBooks errors are so frustrating and annoying that the user becomes unable to operate them. This may also lead to the loss of company files and momentous business information. In this article we have discussed all QuickBooks Error code 3371, why this error occurs, are possible causes of this error, and how we can resolve this error on our own.

Note: This error is the most critical error that is encountered by many QuickBooks users. When this error occurs you may get error messages like “QuickBooks Error Code 3371, Status Code 11118” or “QuickBooks Error Code 3371: QuickBooks could not load the license data“.

In today’s technology-driven world, everything is required at ease and in a simplified manner and for all the accounting functions of an organization, accounting software such as QuickBooks is used. This software comes with various benefits that make it easier for many people to do their business seamlessly and quickly. However, QuickBooks is available in different versions and can be accessed offline as well as online depending on the version you are using. But the only con of this software is that it is prone to errors that can occur during installation, gradation, or re-installation. These errors can only be resolved with the help of experts if you are not able to do it.

You may also read: How to Fix QuickBooks Error 15215?

What is QuickBooks Error Code 3371 Status Code 11118?

QuickBooks error 3371 usually occurs when a user re-configures the desktop computer or activate the QuickBooks for the very first time. Also, this error may occur due to missing or damaged company files. QuickBooks errors include QuickBooks Error Code 6000QuickBooks Error Code 6000, 83QuickBooks Error Code 6000, 82, QuickBooks Error Code 6130QuickBooks Error Code 6000, 301, QuickBooks Error Code 6123, QuickBooks Error Code 6000, 77, QuickBooks Error 6000, 305, and more. Among all, QuickBooks Error Code 3371 is a specific error to QuickBooks Enterprise and when it occurs, it displays Could not initialize license properties.

When you activate or open QuickBooks Desktop, you see one of these error messages –

Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

The image shown below is similar to what appears on your desktop.

QuickBooks Error Code Code 3371 - Screenshot
“Error: QuickBooks could not load the license data. This may be caused by missing or damaged files.”
  • When you will click on OK, it will display you another dialog box: It will be showing QuickBooks Fatal Error with the following message.

  The image as shown below is similar which appears on your desktop.

QuickBooks Error 3371 status code 11118 - Screenshot
QuickBooks has encountered a problem on startup. This may be due to an invalid software license. Insert the QuickBooks CD into your computers and then reinstall the software. If you encounter the problem again, Contact QuickBooks Technical Support.
  • Now, when you again click on OK here, it will just close the window. We know it’s a frustrating error and you may get into trouble while opening QuickBooks.

Why QuickBooks Error Code 3371 Occurs?

It can be understood that Intuit has made it compulsory to have license information saved on your hard drive. By chance, if that information, file, or license data gets damaged, corrupted, or missing then you can encounter QuickBooks error code 3371. This also occurs in the process of cloning data on the c:/ drive to another hard disk. In such a case, it becomes mandatory to re-type your license information to get this issue solved.

There are many reasons for this error to occur and those can be solved with expert guidance. The reasons can be one or more of the following:

  • The file or component required by QuickBooks Desktop to run is either damaged or missing.
  • Due to Qbregistration.dat: This installation file contains your license information. Intuit search for this particular file, every time it is active. By any means, if the file is not working properly or its damaged, QuickBooks Desktop will not open.
  • As for damaged MSXML component: MSXML is an essential component that is provided by Microsoft. It is needed by QB desktop to run on your system. This component helps QuickBooks Desktop to retrieve the information in the QBregistration.dat file allowing QB to open. If this gets damaged, it can cause difficulties in accessing this accounting software.
  • Interruption of Anti-Virus: The Outdated Windows OS or an anti-virus program that quarantines some QuickBooks Desktop files.
  • Right Networks and QuickBooks Enterprise with Web Connect users: QB users may also experience this issue if they are opening the company file without saving it first. They must first save the file before importing the .QBO file.
  • This may happen while you try to open the file without saving it. Thus, it is advised to save the .QBO file before you import it.

You may also see: Steps to solve QuickBooks reporting problems?

There are some important points that you should take note of:

  • Your QuickBooks installation process can fail or get damaged if the latest windows updates are not installed in your system. Thus, you must ensure that the latest version is up to date.
  • If you are facing all the same errors even after following all the solutions. Then you are required to work with a qualified IT professional or you can contact Microsoft support to resolve your queries related to Windows Operating System.

Steps to Troubleshoot QuickBooks Error Code 3371 Status Code 11118

This Infographic will help you to understand shortly all about the QuickBooks Error Code 3371 Status Code 11118. However, you can also check the below-given steps in order to solve this error swiftly.

Following are the latest solution methods to resolve the QuickBooks error code 3371:

Solution 1: Update your Windows OS

Windows Update Screen - Screenshot

Important Note: If the latest Windows updates are not installed, the QuickBooks Desktop installation can fail or become damaged. Ensure Windows is up to date.

Below are the steps that you can follow for the Windows update:

  • Click the ‘Windows logo‘.
  • Select ‘All Program‘ and click ‘Windows Update‘ option.
  • After installing the updates, just click ‘Install QuickBooks‘.

Most of the cases, after following the first method the error gets resolved. However, if the error still persists after following the first method then below we have provided more fixation methods.

See Also: How to resolve QuickBooks error code 9995?

Solution 2: Delete the ECML file and Rename the Entitlement file

The symptoms usually arise and when a user will open a company file in QuickBooks accounting software, this failed to open it & resolves when attempting by doing repair or installation gets failed due to improper methods. It promptly asks for a mysterious HTML file.

  • On your keyboard, hold down the Windows key + R key to run the file. It will open a Run window.
Windows + R Keys - Screenshot 2
  • In that window type or copy C:\ProgramData\Intuit\Entitlement Client\v8 and then enter it there (or the appropriate location on your system where QuickBooks saves entitlement information)
Fix Error 3371 - Entitlement Client - Screenshot
  • Then give one click to the OK key button. This will open Window Explorer at that location.
  • A user will easily locate the ecml file, then give a right-click on it and now select the delete option to resolve the error 3371
  • Close this window and then try to re-run your QuickBooks software.
  • You will be asked to register the product again, if failed to done.
Fix Error 3371 - Entitlement Client 2 - Screenshot

Though there are a number of solutions available on the web but you must go with the most reliable ones. You can take suggestions from the experts or assign this work to them.

Below are the steps to resolve error if you are a Windows XP user.

Windows XP:

  • Click ‘Start‘ and choose ‘Run’ option.
  • Then type the following command into the ‘Open field’:
  • C://Documents and ‘Settings All Users’ Application DataIntuitEntitlement Clientv2

(Please note that you may have more than one ‘V’ folder, so it is better to look for the current one)

Solution 3: Install latest windows updates

If the problem is still appears after following the above steps then you need to perform these easy given steps.

  • First of all, install the windows latest updates, then click on the Start key button.
  • After that Choose all programs and then update your windows.
  • Then hit a click on to update option and click on it to check for latest updates.
Update the Windows 10 (Check for updates) - Screenshot
  • After getting a successful updation, you need to reinstall your QuickBooks once again.

After attempting all the actions discussed above, you should have resolved the error. Incidentally, if the trouble still exists, do the steps below.

clean install tool in quickbooks - screenshot

Read Also: How to Fix QuickBooks Error Code 6189?

Solution 4: Download QuickBooks tool hub and use Quick fix my program

QuickBooks Tools Hub - Screenshot
  • The user is first close QuickBooks desktop.
  • And then, download the QuickBooks Tool Hub on your system
  • The next step is to select the Quick Fix My Program option
  • Followed by selecting installation issues and looking for Error 3371 to fix the error
Run Quick Fix My Program - Screenshot
  • Once done with that, click on an OK tab.
  • The last step is to open QuickBooks and open the data file

This tool will automatically resolve license, validation, and registration errors in QuickBooks desktop to recreate the damaged file.

Solution 5: Run QuickBooks install diagnostic tool from the tool hub program

Choose QuickBooks Install Diagnostic tool - Screenshot
  • Now let the tool run it and wait for few mins
  • Once the tool finishes reboot your computer

Solution 6: Manually resolve this error

For resolving the error, just follow the below steps that is described as:

Read Also: How to resolve QuickBooks error code 1935?

Winding Up!

I hope the above-given steps are beneficial for you and you have now successfully resolved QuickBooks error code 3371. However, if still the error persists or you are not able to use your software, then seek professional help directly by contacting our QuickBooks premier support team. Our experts will help you in fixing the error without any further hassle. Our team will be happy to help you!


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