Learn what steps you should apply to fix QuickBooks error code 15222

Over the past few years, QuickBooks has become one of the best accounting software available today. In fact, it has changed the way accounting is done thus bringing a lot of benefits for its users. In fact, many small and medium businesses have benefited from QuickBooks. However, as it is a robust software, it often crashes affected work. Many users face QuickBooks errors which can be trouble especially if they are not resolved on time. One of the most common technical issues faced by users is QuickBooks Error code 15222.

In this article, we will discuss this error in detail. However, if you have any questions or need any additional help seek assistance from QuickBooks error support service providers.

You may also see: How to Turn On Advanced Inventory in QuickBooks Enterprise?

What Causes QuickBooks Error 15222?

Users generally get the QuickBooks error code 15222 when they are trying to download a QuickBooks Payroll or trying to update the QuickBooks Desktop.

So, here are a few of the reasons why this issue happens.

  • Antivirus and firewall installed in the computer or Antispyware, anti-adware, and antimalware see the QuickBooks Desktop update as a threat.
  • Internet Explorer is not the default browser.
  • The registered digital signatures are not working, and they are the function of Internet Explorer.

When users get the error 15222, then they are not able to download the payroll or update QuickBooks Desktop. This is also because the QuickBooks Payroll subscription is active on the computer

QuickBooks Error Code 15222 - Screenshot
QuickBooks Error Code 15222 – Screenshot

Expected Outcome

You will be able to download payroll or QuickBooks Desktop updates.

Read Also: How to Resolve QuickBooks Error Code 15101?

How to troubleshoot the QuickBooks error 15222?

To resolve the QuickBooks error code 15222 follow the below-mentioned steps.

Solution 1: Update your QuickBooks core data files

In case, your system has any antivirus or antispyware installed, then you will require to update the applications listed below to allow some exceptions.

  • QB32.exe and qbupdate.exe process
  • QuickBooks.com, Intuit.com, and Payroll.com domains

Solution 2: Install a digital signature certificate

  • The first thing to do is close QuickBooks Desktop in your system.
  • Users might not be able to see the digital signature if QuickBooks is opened.
  • Now search for the ‘QBW32.exe file‘, it is located in ‘C:\Program Files\Intuit\QuickBooks‘.
  • Now right-click on ‘QBW32.exe‘, and select the Properties option.
  • After this choose the ‘Digital Signature’ tab and do ensure that you have selected ‘Intuit Inc‘ from the signature list.
Install a digital signature certificate - Screenshot
  • Now choose the ‘Details‘ Option
  • After this select the ‘View Certificate‘ option from the Digital signature details window.
  • Now from the Certificate window choose ‘Install Certificate‘.
Install certificate - Screenshot
  • After this click on the ‘Next‘ tab once the finish icon is displayed on your computer screen.
  • Now go to the ‘Finish‘ button.
  • Once done reboot your system.
  • Now open QuickBooks to easily download the updates.
  • Download the updates again.

You may also consider: How to Resolve QuickBooks Error Code 6007?

Solution 3: Verify your Internet connectivity

  • You need to check your internet connectivity and ‘modem settings‘ once.

Solution 4: Update Antivirus and Antimalware in Your System

Update Antivirus and Antimalware in Your System - Screenshot

Update antivirus, antispyware, and anti-malware in your computer and set the following exceptions by including the given domain – ‘QuickBooks.com’, ‘Intuit.com’, ‘Payroll.com’, ‘qbw32.exe’, and ‘qbupdate.exe’.

See Also: How to Resolve QuickBooks Payroll Error Code 15223?

Solution 5: Turn Off Windows Firewall

Perform the following tips to turn off Windows Firewall:

  • Click on the ‘Start’ button at the bottom left of your screen.
  • Go to the ‘Settings‘ option.
  • Next, click the Windows Security option.
  • Click Open ‘Windows Security’ and then the Firewall and Network Protection option.
Firewall and Network Protection - Screenshot
  • Choose ‘Public Network‘, ‘Domain‘, and ‘private Network‘ in sequence.
  • Switch off the ‘Windows Defender Firewall‘ containing the network types.

Check the internet connectivity: Bypassing the router

  • Remove the ‘Ethernet cable‘ that connects the modem to the router.
  • Next, plug that Ethernet cable directly into the system and ‘restart’ the ‘router‘.
  • Check if the system can recognize the system linked to it.

Solution 6: Use QuickBooks Tools Hub

QuickBooks Tools Hub can detect and fix many basic errors. Here is how you can use it:

  • Download ‘QuickBooks Tools Hub‘ (if you already don’t have).
  • Instigate the ‘installation‘ process.
  • Close ‘QuickBooks‘.
  • Open the file you downloaded.
  • Start following the on-screen instructions and continue with the ‘installation’ process.
  • Read and agree to the ‘terms and conditions’.
  • After the installation process is complete, double-click on the icon to open the ‘Tool hub‘.
QuickBooks File Doctor (QuickBooks Tool Hub) - Screenshot
  • Click on ‘Program‘ problems.
  • Click ‘Quick fix my program‘.
Run Quick Fix My Program - Screenshot
  • Open ‘QuickBooks Desktop‘.
  • Open the ‘data file‘.

See Also: How to Fix QuickBooks Error Code 15227?

Final Words..!

These steps are not that complicated, and users can easily fix the QuickBooks error code 15222. But if the problem persists then seek assistance from the QuickBooks Payroll Support team. You will get a feasible solution for your QuickBooks-related problems from accounting experts.

 

Few other helpful links

How to Fix QuickBooks Error 15102 When Downloading Payroll?

How to Resolve QuickBooks Payroll Update Error 15243?

Steps to Fix QuickBooks Error Code 15218

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