Here is what you should do when QuickBooks has stopped working, won’t open or QuickBooks is not responding

QuickBooks users sometimes face an error while opening QuickBooks Desktop or the screen may just freeze and not respond to any command. These type of issues is such a typical issue. QuickBooks has stopped working or not responding, not opening error messages display on screen when user try to open QuickBooks Desktop.

QuickBooks has Stopped Working - Screenshot

In this article we have discussed and reviewed about this problem of QuickBooks and also shared few best ways to resolve these errors from your QuickBooks Desktop. 

Read Also: How to Fix QuickBooks Error Code H101, H202, H303, or H505?

What causes the QuickBooks has stopped working error?

If you too face such an issue, there might be these following reasons that may be triggering this error:

  • Your company name may be longer than required
  • QBWUSER.INI file might be damaged, corrupt or missing
  • There is a corrupted hard drive
  • Damaged program files and/or QuickBooks Desktop installation
  • Windows OS may be damaged
  • Conflict in some program
  • Installation Error
  • Some Program Files that are Damaged

Signs and Symptoms of QuickBooks Stopped Working Error

Checkout the following symptoms when the QuickBooks has stopped working, not responding or won’t open problem occurs in your software.

  • Your computer will shut down automatically
  • Computer’s screen will freeze and stops working
  • Your QuickBooks software freezes and doesn’t respond to your input commands
  • QuickBooks will not open

How to Stop it from happening?

Read Also: How to fix runtime errors in QuickBooks desktop?

How to fix QuickBooks Not Working or Not Responding Error?

QuickBooks not responding/not working are most common issues that occurs in QB. You can perform the below-mentioned troubleshooting steps to resolve issues that don’t let QuickBooks open or freeze the software.

QuickBooks has Stopped Working Problem - Screenshot

Ensure that these errors are Windows OS specific and you should only try to fix it on your own risk. If you are comfortable to perform the actions follow the below given technical methods. Otherwise, consulting a professional or the manufacturer is recommended.

Before proceeding ahead perform these initial steps:

  • Firstly Restart your PC
  • Now Open QuickBooks Software
    • Click on Start > All Programs > Right Click on QuickBooks
    • Press Ctrl key and open QuickBooks

Solution 1: Download and use QuickBooks Install Diagnostic Tool (QBinstall Tool)

Download QuickBooks Installation Diagnostic Tool - Screenshot
  • Download the QB Install Diagnostic Tool
  • Now save the file to the computer where QuickBooks is Installed
  • Close all the applications that is running on your computer system.
  • Now Run the QuickBooks Install Diagnostic Tool (QBInstall Tool)
  • Restart your system after running the tool to make sure that the windows components are updated

Solution 2: Reboot your PC and Temporarily Disable your Anti-virus Software

How To Turn Off Avast Antivirus 2018 Temporarily or Completely
  • Reboot your system
  • After reboot, open your QuickBooks Desktop.
  • Temporarily disable your antivirus if the issue persists

Note: In case the error still persists, just try disabling your antivirus software temporarily. You can take help from your IT professional at this time.

See Also: How to Repair QuickBooks Error Code C=51?

Solution 3: Rename the QBWUSER.INI File


Rename the QBWUSER.INI File (changing the name of the file would erase the list of company files that were opened previously and this step would require you to open your company file manually)

  • Find and open the folder where the QBWUSER.ini is stored (If you are unable to find the folder, enable all the hidden files and folders to find it)
  • Follow this path: Location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]
  • Rename the QBWUSER.ini (do a right-click and select rename)
  • Put .old at the end of the file name (e.g.QBWUSER.ini.old)
  • Also, rename the EntitlementDataStore.ecml file
    • In case the program opens post renaming QBWUSER.ini or EntitlementDataStore.ecml, see if you can open a sample company file.
    • In case you are able to open sample file and your own company file is still not opening, then copy the file to a different folder or location and open it from the new location (copy the file to a local folder than a network location)
  • If the company file opens from the new location, the issue might be originated from a damaged folder or folder permissions
  • If you still fail to sign into your company file, then check if your company file is damaged
  • Try restoring an earlier backup of that file instead In case of damaged file
  • If you are unable to open the sample company file or QuickBooks doesn’t start, the issue might be with the QuickBooks installation

Note: QuickBooks Automatically creates a new QBWUSER.INI file.

Solution 4: Reinstall QuickBooks using Clean Install

Select QuickBooks version and product version in clean install tool - Screenshot
  • Uninstall QuickBooks Desktop and reinstall it using the clean install tool. This process will get you the most recent QuickBooks Update which can resolve all your issues.

Solution 5: Create a New Admin User for QuickBooks

add new user on chrome-screenshot
  • Create a new admin user account in Windows and then try to open your company file using the new user admin account.

See Also: How to Fix QuickBooks Error Code 2000?

Solution 6: Open the company file from a different folder location (If other files or sample file do open)

  • First of all You need to Press Windows + E Key on your keyboard in order to open the computer window
  • Search for the data file, which will have a .qbw file extension
  • While searching for a file that is located on a network server, browse to the network drive on which the data file is located
  • Right-click and select Copy after finding your company file
  • After that Go to your C: Drive
  • Make a new folder at here
  • Name this folder as QBTEST
  • Now Open the new QBTEST folder and Paste the company file here
  • Open QuickBooks while holding the CTRL key simultaneously
  • Select Restore “An Existing Company” through the C:\QBTEST folder that you have created
  • Finally, Open the company file that you copied in the QBTEST folder

That’s all from our behalf. We hope that the above given solution methods could help you to resolve the issue.

If you have queries related to it or getting same problem again and again feel free to contact our QuickBooks enterprise support team. We are available 24*7 to help QuickBooks users. Thanks for your visit. We look forward to working together!


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