Did you receive OL and OLSU Bank Feed Errors? Don’t worry, this blog post is intended to discuss the troubleshooting steps to fix these common QuickBooks online banking and connection errors. These errors include OL-202, OL-206, OL-221, OL-231, OL-249, OL-334, OL-203, OL-393, OLSU-1011, OLSU-1016, and OLSU-1014. In this article, we will Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

However, if you are not tech-savvy and want quick guidance to resolve this error – you can connect with QuickBooks online support team.

Reasons behind OL and OLSU Bank Feed Errors

QuickBooks online banking errors may occur due to the following reasons:

  • An issue or dispute with your bank (also called financial institution).
    • Your bank may have changed its services, to Web Connect or Direct Connect.
    • Your bank was involved in a merger and change of name, and that needs to be refreshed in QuickBooks.
    • You might own an active account with your bank, and that is enabled for Online Banking in QB.
    • Your bank’s server may be temporarily down.
  • There might be a problem with your internet connection.
  • There might be an issue with one or more accounts in your QuickBooks company file.
  • The download or import pattern may have an issue.
  • A discontinued, older version of QuickBooks Desktop or your Windows OS.

Before You Move to the Troubleshooting Part

Most banks and financial institutions need identity confirmation before accessing any data from Personal Finance Management software (PFM). To meet the bank requirement, you should log in to your bank account using a system other than QuickBooks Desktop and verify your Message Center or inbox for more details. Banks can also be contacted if needed.

Check the Given Terms Before Proceeding Further

You will have to meet the given criteria and check them.

1. Are you connected to the internet?

No: Being connected to the internet is mandatory in order to download online banking transactions.

Yes: Diagnose and fix the connectivity issue. Check firewall and internet security settings.

2. Do you have a version supported by QB Desktop and Internet Explorer?

No: Only use supported versions (Click here to know what Versions of QuickBooks are Supported on Windows 10).

Yes: Continue.

3. Are you using the QuickBooks Desktop application’s latest release?

No: Kindly use the latest release. (Currently, the latest version is QuickBooks desktop 2023)

Yes: Continue.

4. Have you ever downloaded a transaction from your bank to your current QB Desktop company file?

No: Communicate with your bank and verify your bank details. Also, ensure that the bank has no outages before performing any solution to your issue.

Yes: Continue

5. Can you log in to your bank account through the bank’s site using QuickBooks Desktop?

No: Speak to your bank to verify your details and see if the bank is experiencing any supply issues before you move on to fix your problem.

Yes: Review Connlog.txt file (Bank Feeds log files) for the availability of any connection failure messages and communicates them to your bank.

6. Check the Classic (Register) view and see if you find the same results? (For users in the USA)

Classic mode is considerably more lenient regarding the OFX formatting standards required by banks to use for statement download or import.

  • You can, for testing purposes, switch to Classic (Register) mode and try to import or download again.
  • Go to the Edit menu and select Preferences.
  • Choose Checking from the left menu and tap on the Company Preferences tab.
  • Now, go to the Bank Feeds section and select the Classic (Register) Mode radio button.
  • Click OK.

How to Fix OL and OLSU Bank Error in QuickBooks Desktop?

Here are the quick hacks to Fix OL and OLSU Bank errors in QuickBooks desktop while downloading or importing transactions. Please perform these steps in the order mentioned and try your download after every step:

Step 1: Enable TLS 1.2 Security Protocol, If available

The given steps can assist you in enabling TLS 1.2 in the latest version of Internet Explorer.

  • Open IE 11 (make sure you have the latest IE version installed).
  • Tap once on the gear icon in Internet Explorer.
  • Go to Internet Options and select Advanced Tab.
  • Scroll down to find the Security section.
  • Uncheck the USE TLS 1.0 box and check in USE TLS 1.2.
  • Click Apply.
  • Click the OK button.
  • Close all open programs and restart your computer for changes to take place.
  • If the same error message exists, continue to the next step.
Fix QuickBooks TLS 1.2 Error - Screenshot
Fix QuickBooks TLS 1.2 Error – Screenshot

Step 2: Make a new company sample file

This step will assist you to identify any issue that starts with your bank their servers.

  • First of all, go to the QuickBooks File menu, and then choose New Company, and then Express Start.
  • After that add a bank account (the one in which you were facing issues) in the created test company.
  • Now, set up an account for bank feeds.
  • Test the account by performing bank feed transaction downloads.
  • If the issue persists, move on to step 3.
sample company file-screenshot
sample company file – screenshot

Step 3: Run account setup with the Ctrl key suppressed

This step can bypass previously failed connections and can assist you to do away with partial, incomplete, or unsuccessful connections with your bank. You can access details of step-by-step descriptions with the help of QuickBooks experts or by visiting the official website of Intuit.

Once you perform this step and the issue disappears, it would translate to the successful troubleshooting of QB Desktop online banking and connection error, and you will be able to download transactions. Move on to the next step if the issue still exists.

Step 4: Create a new account and merge accounts

In several cases, there can be hassles/problems associated with setting up the account or downloading the financial transactions too. These steps assist you to conclude if the issue occurs due to that account.

Prior you implement the following procedure, you should clear all the pending financial transactions/reports. This may entail matching any formerly downloaded financial transactions/reports that have not been matched.

  • Navigate to the “Chart of Accounts” option; perform right-click on the account associated with the issue.
  • Choose the “Edit Account” tab.
  • Emphasize the “Account Name” icon, and then hit the “Copy” tab.
  • In the account, the name enters an asterisk (*) mark at the end.
  • In the “Bank Feed Settings” option, and then select the “Deactivate All Online Servicesradio” tab.
  • Choose the “Save” icon & then the “Close” icon.
  • In the “Chart of Accounts” section, create or build a new account.
  • Copy & paste the Account name without the asterisk (*).
  • Close & reopen the QuickBooks company file.
  • In the “Chart of Accounts” tab, perform right-click on the ‘account’ with the asterisk (*) mark, and then choose the “Edit Account” tab.
  • Eradicate the asterisk (*) mark & then, choose the “Save” icon& later “Close” icon.
  • When the warning message appears in the dialogue box. It will prompt you to choose the “Yes” icon.
  • Set up/create an account for the ‘Bank Feeds’ purpose.
  • Download financial transactions from the newly merged account.

Important Note: The incapability to ‘Edit’ or ‘Sync’ an account may signify the damage in the QB data file. Contact the QuickBooks Technical Support for any further help. In such situation, Data Services fees are usually applicable. You can even go through the QuickBooks Data Services Frequently Asked Questions to avail answer of any query.

In case, you do ‘NOT’ receive any QB error message: This implies that you have resolved the technical hassle/error associated with the account. Your financial transactions have been downloaded & you can discontinue the fixation process.

In case, you encounter the same error warning message: This shows that the technical glitch did not initiate or associated with this account. If there are multiple accounts set up for online banking then, continue with Step 5.

Step 5: Deactivate all accounts with online services.

If you own more than one account set up for online banking services, these steps will help you identify the source accounts in your company file. Sometimes, if you have only one account with an error that keeps it from connecting to the bank, this may not allow your online accounts to work.

Note: This process can be time consuming if you have multiple accounts set up for online banking.

  • Firstly, choose the Include inactive checkbox at the bottom of the Chart of Accounts window.
  • For all inactive accounts, deactivate Bank Feeds and close and reopen the file.
  • After that Set-up every account for Bank Feeds.
  • Contact QuickBooks technical support (users in the USA and Canada), in case you are not able to deactivate Bank Feed settings for your accounts. It may happen because of corrupt or damaged data.
  • Move to step 6 if the above solution didn’t fix the error.

Step 6: Get in touch with your bank

QuickBooks users receive assistance in recovering errors from their end from all banks and financial institutions that support QB online banking. Here are some basic things you should know:

  • Before contacting your bank to seek any assistance, you should collect all the log files of bank feeds.
  • QuickBooks performs online banking, and thus, most of the OL and OLSU series online banking and connection errors should be fixed through financial institutions.
  • If the error still remains unsolved, you should ask the bank executive to contact and transfer the concern to the online connectivity group of Intuit.

Winding Up!

This blog post is created to offer you all the possible solutions to Fix OL and OLSU Bank errors. However, if you need any assistance regarding the same error or any other QuickBooks-related issue, you can always contact our QuickBooks payroll support team. We will happy to assist you.


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